Terms and conditions

1. Purpose and acceptance

These terms and conditions (the “Terms”) govern access to and use of the LEBBO platform available at https://www.lebbo.es, owned by David Torres Rial (natural person, Spanish Tax ID 35602692A).

Use of the platform implies full and unconditional acceptance of these Terms. If you do not agree, you must not use the service.

2. Registration and account

Registration as a user, company or affiliate requires providing truthful, current and complete data. You are responsible for keeping your credentials confidential and for all activity under your account.

You may close your account at any time. LEBBO reserves the right to suspend accounts that breach these Terms.

3. End users and bookings

Users may search, book and pay for active tourism experiences through the platform. LEBBO acts as a technology intermediary between the user and the provider company delivering the experience.

The effective delivery of the service, including the activity, safety, instructors and equipment, is the sole responsibility of the provider company. Any claim relating to the experience should first be addressed to the provider. LEBBO will facilitate mediation whenever possible.

Without prejudice to mandatory consumer rights granted by applicable law, the user expressly acknowledges and accepts that LEBBO is not the provider of the tourism service, does not organize or take part in the material execution of the activity and, consequently, shall not be liable for the following circumstances, which are the sole responsibility of the provider company:

• Missing, defective or inadequate equipment or materials assigned to the activity.
• Absent personnel, or staff, monitors, guides or instructors lacking the required qualifications or certifications.
• Cancellation, delay, modification or non-performance of the activity by the provider.
• Overbooking or inability to honor a confirmed booking.
• Inaccurate, incomplete or misleading information published about the activity (prices, dates, schedules, location, description, requirements, minimum age, physical condition, etc.).
• Accidents, injuries, personal harm, moral or material damages suffered during or arising from the activity.
• Loss, damage to or theft of the user's personal belongings during the experience.
• Failure to comply with schedules, itineraries, safety protocols or any advertised standard.
• Lack of administrative licenses, sector permits, federation memberships or active tourism authorizations required by national or regional regulations.
• Conduct, decisions or instructions of the provider's staff.
• Missing or insufficient mandatory liability, accident or health insurance coverage.
• Force majeure or weather conditions affecting the activity.

The user therefore agrees to bring any claim arising from the above circumstances exclusively against the provider company and waives any action against LEBBO in this regard, without prejudice to mandatory consumer rights granted by applicable law.

4. Provider companies

Companies publishing activities on LEBBO represent that the information they provide is truthful and undertake, throughout the term of the agreement and for each published activity, to:

• Publish truthful, updated and non-misleading information about their experiences, including prices, dates, requirements, physical conditions, minimum age, maximum participants and any other material conditions.
• Hold and keep in force a Public Liability insurance policy with minimum coverage of €600,000 per claim (or the higher amount required by the applicable regional active-tourism regulation), as well as any accident insurance that is mandatory for the activity and its participants.
• Hold all permits, administrative licenses, registry entries, federation certifications and sector authorizations required by national and regional regulations on active tourism, adventure sports and, where applicable, passenger transport.
• Have qualified personnel with the certifications required for each activity (monitors, guides, instructors) and documented safety, emergency and medical assistance protocols.
• Keep all equipment and materials in safe condition, with current technical inspections and, where applicable, valid MOT/ITV checks for the vehicles used.
• Honor confirmed bookings and comply with the quality, schedule and safety standards advertised to the user.
• Complete Stripe Connect and keep a valid bank account for receiving any settlement due to it. Each provider company is responsible for its own invoicing and tax compliance towards its end customers.
• Settle affiliate commissions generated by bookings from the program, according to the terms agreed during onboarding.
• Notify LEBBO of any serious incident, accident, claim, administrative sanction or loss of licenses or insurance affecting the published activities, within a maximum of 48 hours after becoming aware of it.

LEBBO reserves the right to remove activities, suspend accounts or terminate the agreement without notice in the event of any indication of regulatory non-compliance, lack of valid insurance, repeated complaints or conduct that endangers users or the platform itself.

Indemnity. The provider company undertakes to indemnify and hold LEBBO harmless against any damage, loss, administrative sanction, reasonable legal-defense expenses, court costs or judgment arising from: (i) breach of the obligations in this clause; (ii) negligent, defective or non-performance of the activity; (iii) incorrect or misleading information published by the company; (iv) lack or insufficiency of insurance, authorizations or licenses; or (v) any third-party claim (users, consumers, authorities) for facts attributable to the provider company.

5. Affiliate program

Approved affiliates receive a commission on confirmed bookings originating from their tracking links, according to these principles:

• Attribution: a last-click model with a configurable attribution window applies. Only one conversion is paid per booking.
• Clawback: if a booking is fully or partially refunded, the associated commission will be proportionally adjusted or cancelled.
• Prohibited conduct: self-conversion, low-quality incentivized traffic, click fraud, spam and misleading advertising are not allowed. Breach may result in account suspension and loss of pending commissions.
• Payouts: payouts follow the schedule and minimum threshold communicated in the dashboard.

6. Payments and billing

When booking, the customer pays a deposit equal to 10% of the total price through Stripe Payments Europe, Ltd. and pays the remaining 90% to the provider when the activity takes place. The deposit is processed on LEBBO's platform account; the booking source does not change these customer-facing amounts. LEBBO does not store bank card data in its systems. By making a payment, you accept the applicable Stripe terms.

Published prices include applicable taxes unless otherwise indicated. The experience invoice is issued by the provider company. From the deposit, LEBBO retains a commission equal to 10% of the total price when the booking comes from the marketplace and 3% when it comes through the provider's valid own link, QR code or widget. In the latter case, the remainder of the deposit creates a balance in favour of the provider. Stripe's actual processing costs are charged to that balance. Positive balances are settled periodically through Stripe Connect; negative balances are carried forward or regularised under the agreement with the provider.

If a customer opens a dispute or chargeback against the deposit, the proportional share attributable to the provider is withheld from its balance. If it has already been settled, LEBBO may recover it through a transfer reversal or offset it against future balances. The hold is released if the dispute is resolved in favour of the charge.

The provider's base account may be used without a recurring fee. Any optional paid modules or services activated by the provider are invoiced directly by the service holder.

7. Cancellations and refunds

The specific cancellation policy is shown on each experience before booking confirmation. Under Article 103.l of Spanish Royal Legislative Decree 1/2007, leisure activities provided on a specific date or period are excluded from the statutory right of withdrawal.

If the provider cancels or cannot deliver the service, a full refund will be processed within a maximum of 14 days.

LEBBO Club subscription

LEBBO Club is an auto-renewing subscription. The price and billing period are shown before signing up, and each renewal is charged at the start of the period until the member cancels.

Members may cancel at any time and without giving a reason from their account profile. Cancellation takes effect at the end of the period already paid for: no further periods are charged and access continues until that date.

As a distance service contract, members have 14 calendar days from signing up to withdraw without giving a reason (arts. 102 ff. of Spanish Royal Legislative Decree 1/2007). If they withdraw, we refund everything they paid, without deducting the days already enjoyed, to the original payment method within 14 days of that communication.

The quickest way is the “Withdraw from contract here” button on the profile page, available throughout the withdrawal period: it cancels the subscription immediately, processes the refund and emails an acknowledgement of receipt with the date and time of the withdrawal. Saying so by any other unambiguous means is also enough, such as replying to the welcome email or writing to the contact address on this site, and you can use this model form, although it is not mandatory:

8. Acceptable use

You agree not to use the platform to:

• Carry out unlawful activities or activities contrary to these Terms.
• Impersonate third parties or provide false data.
• Extract data automatically without express authorization.
• Interfere with the service, overload resources or bypass security measures.
• Distribute malware, viruses or any code intended to cause damage.

9. Intellectual property

All intellectual property rights over the platform, its code, design, trademarks and content belong to David Torres Rial or its licensors. You receive a limited, non-exclusive, revocable and non-transferable license to access the service in accordance with these Terms.

Content published by companies or users remains the property of whoever provides it. By uploading it, you grant LEBBO a worldwide, non-exclusive and free license to display, promote and reproduce it on the platform and in related promotional actions.

10. Liability

LEBBO acts solely as a technology intermediation platform between users and provider companies of experiences. Its liability is limited to the proper technical operation of the platform and the management of the booking and payment process.

To the maximum extent permitted by law, LEBBO shall not be liable for:

• Personal injury, harm, death, moral or material damages suffered by users or third parties during the performance of activities.
• Defective, negligent, partial or non-performance of the activity by the provider company.
• Conduct, statements or decisions of the provider's staff.
• Information published by provider companies or users on the platform.
• Indirect, incidental or consequential damages, or lost profits, arising from use of or inability to use the service.
• Service interruptions, failures of technology providers (hosting, payment gateway, etc.), cyberattacks or force majeure.

LEBBO's total liability to the user for any cause relating to use of the platform (excluding damages arising from the activity delivered by the provider company, for which it is not liable) is limited to the greater of: (a) the commissions actually received by LEBBO in respect of the disputed booking, or (b) €100.

The limitations in this clause do not apply in cases of willful misconduct or gross negligence by LEBBO and do not affect mandatory consumer rights granted by applicable law.

11. Suspension and termination

LEBBO may suspend or terminate accounts that breach these Terms, applicable law or pose a risk to the platform or third parties. Confirmed orders will be honored until completion unless there is a serious reason otherwise.

12. Changes

LEBBO may modify these Terms at any time. Substantial changes will be communicated at least 15 days in advance by email or through a platform notice. Continued use after the effective date implies acceptance.

13. Law and jurisdiction

These Terms are governed by Spanish law. For any dispute, the parties submit to the courts of the consumer's domicile where applicable, or otherwise to the courts of the owner's domicile.

Complaints: write to us at soporte@lebbo.es and we will reply within one month at the latest. If you prefer, ask us at the same address for an official complaint form and we will send it to you. LEBBO does not participate in any consumer arbitration or alternative dispute resolution scheme. If you are not satisfied with our reply, you can contact the consumer information office of your municipality (OMIC) or the consumer authority of your region (in Galicia, the Instituto Galego do Consumo e da Competencia).